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Frequently Asked Questions (FAQ)

What makes MyCrazyMachine.com different from other computer service companies?     

MyCrazyMachine's business philosophy is to bring our unmatched brand of services to our clients and overexceed your expectations. Our business model is based on cost efficiency, experience, client satisfaction, results and fast delivery.

We provide our customers with low cost solutions that make our competitors wince. We strive to always deliver 110% client satisfaction. Our service team members are trained in communicating with you in the most effective, concise and non-jargon technical terms to help you better understand your unique situation. We explain or train you on critical things you should know about your service call and follow up with all work performed. Our customers are never confused or in the dark as to what is being done. Compare our services to others like GeekSquad, CompUSA or MicroCenter.


What brands of personal computers do you service?

We service all makes and models including Dell, HP/Compaq, Acer, Lenovo/IBM, Asus, Toshiba, Sony, Mac nd others. We also service custom made pc's.


Do you service Apple computers?     

 We service all Apple products including iPods.


Do you service printers and monitors?

We can troubleshoot your printer and service common printer problems such as paper jams,     paper-feed problems, ink and toner errors, software and driver problems. Most times it is more cost effective to replace a printer with a major repair issue. We can assess your situation and if a repair is feasible, we can recommend an authorized repair depot. We do also repair broken LCD screens, faint screens, defective inverter boards or loose LCD connections.


How much will it cost to fix my computer?

Each customer's situation is unique, but our policy is to provide you with the most cost effective solution while providing exceptional repair service. We offer various discounts and if a hardware replacement is necessary we provide it to you at cost and never with any additional fees or charges.


Is work done by MyCrazyMachine.com warrantied?

Yes. We guarantee the work that was performed as shown on our invoices. If we install a new hardware item, the installation and component are warranted to be free of defects for 30 days. Most parts we install do carry longer warranties also. Examples of warranty situations: If your hard drive was working when you brought your machine to us for an installation of a new modem, but quits ten days after you picked up your computer, your hard drive is not covered by our warranty.

If we install an anti-virus application, update the application, and run a full system scan; the system is guaranteed to be virus free when it leaves the shop. If you fail to keep your virus definitions updated regularly and your system becomes infected with a virus, the subsequent infection is not covered by our warranty. If we re-format your hard drive and re-install the operating system, we guarantee the installation. Following installation, if you delete a critical system file or install new software that corrupts your operating system, the warranty is void. While we guarantee our work, we explain a system health checklist to our clients to ensure you never return the system for the same issue twice.


I want to build a website, what can MyCrazyMachine do for me?

Whether you are looking for an e-commerce site to sell your goods and services, a CMS style blog or a company profile web site, our team of experts can help you in every process of your imagination. Please see our web services area for more information.


I recently purchased a new computer, can you help me set it up?

Yes. Whatever system set-up you are facing, we can help you get up and running quickly.   From simple single user computers to complex multi-user networks, we offer cutting edge and cost effective solutions for all types of residential and business needs.


I have two computers. One is connected to the Internet using my cable modem. Can I share the connection so that both computers have broadband access?

Yes. You can not only share your internet connection, but also your files, games, and printers by setting up a home network. Whether you want to set up a simple "peer-to-peer" or complex network involving more than two computers wirelessly on all floors of your house, 4Star has many solutions to get your network up and running. Call us or send us a service request to schedule an appointment for a technician to evaluate your location.


Turned on my computer, there are no lights, no fans spinning, nothing. What did I do?

No power from the computer can be caused by any of the following possibilities.

1. Connections not connected properly.
2. Third-party hardware.
3. Bad power cable.
4. Incorrect power supply.
5. Bad battery.
6. Bad power supply, power button, and/or power board or inverter

     Call us at(773) 789-8417 or send us a ticket to one of our agents


My computer is running slow, what can I do to fix it?

 This issue can be caused by any of the following possibilities:

1. Hard disk drive is short on available disk space.

2. Several software programs have been installed/uninstalled leaving behind bad files and/or  confusing the software.

3. Data corruption.

4. Bad hardware.

5. Viruses and/or Spyware.

6. Start-up/Process problems.    

7. Insufficient/overused RAM.

We implement a multi-point inspection of your computer, optimize Windows, and recommend any upgrades or software that will keep your computer running at peak performance. We also can program and/or set up a maintenance plan to ensure that your computer will stay healthy


I think I have a virus, what do I do?

Unless you are an experienced computer user, in all honesty, call us to diagnose your system for a possible virus infection. Our team of experts know virus removal. Many times computer users can cause more damage to their systems by trying to remove viruses themselves. After removing the virus, trojan, or worm from your system, we also make sure you are updated and educated for future infections. Don't hesitate to call us for advise about viruses or any of your computer related concerns. Our advise is always free.


How do I stop pop-up ads?

Popups can install spyware, viruses and other malicious code with or without the your permission. Popups can continue to install their spyware even after the user has clicked "Cancel" or "no" within the popup window. We encourage computer users to click the "x" at the top right corner of popup windows. To eliminate popups, do one of the following: install blocker software (we recommend Popup Stopper), if you use Internet Explorer install a free "toolbar" that includes a popup blocker (we recommend the Google Toolbar), or switch browsers to Firefox (both have built-in popup blockers). If you are getting popups all the time, even when you're not on the internet, you have spyware running on your computer. Call us for a quick removal and education of how to stay protected from spyware.


Windows keeps restarting without warning. Why?

This issue could be caused by any of the below possibilities:

1. Software issue or error.
2. Hardware issue or error.
3. Heat related issue.
4. Computer virus.
5. Issue with operating system.

If your operating system is Windows XP, it is designed to automatically reboot each time an error occurs. Although this may be nice for errors that do not occur often, to troubleshoot the error this feature must be disabled and then re-enabled. You can do this before calling us to assess what might be causing the error.

1. From the desktop right click on My Computer. (if you are in Classic Mode)
2. Click the Properties option.
3. In the System Properties window then click the Advanced tab.
4. In Advanced, click the Settings button under Startup and Recovery.
5. In the Startup and Recovery window uncheck the "Automatically Restart" check box.
6. Click Ok.


I keep getting "illegal operations". What is wrong?

An Illegal Operation is an operation requested to be performed by either the Operating System or CPU that is not understood and therefore is "Illegal". Illegal Operations can be caused by several different factors. The following is a listing of the more commonly known reasons:

1. TSR's or Third party programs causing memory conflicts or other types of conflicts with the program or programs attempting to be run.

2. Data not being read properly from source. Running a program or game with a dirty CD can cause the CD to be read improperly causing Illegal Operations. Floppy diskettes which may contain errors can cause illegal operations.

3. Installing a program or game on a hard disk drive that has errors or that is highly fragmented.

4. Corrupt files.

5. Memory managers.

6. Bad, incorrect, or out of date video drivers.

7. Computer Virus.

8. Added hardware

9. Error in program coding

10. Corruption or problem within Windows.

11. Bad Memory, invalid bits, or physically bad memory. 

Be sure to write down all information described in error messages and illegal operation messages before calling us. This helps in the troubleshooting process. For an illegal operation, you might have to click the "details" button to see what went wrong.


Why are some of my Windows programs "freezing" and not responding?

A computer, operating system, software program, or driver may stop responding or cause other programs to stop responding because of several possible reasons.

1. Software conflict 

2. Hardware conflict

3. Lack of system resources

4. A "bug" or flaw in the software or drivers.

To recover from a program that has stopped responding a user can generally press the CTRL +ALT + DEL keys on the keyboard to open the "Close Program" window or open the "Task Manager" window and click the "End Task" button to terminate the program. If another window opens, click the "End Task" button again to confirm stopping that program.  It is important to realize that when a program stops responding any work that has not been saved will more than likely be lost when end tasking a program. 



Obscene sites have appeared in my Favorites. Icons have appeared on my desktop that I don't recognize. I'm getting pop-ups even when I'm not connected to the Internet. What's happening?  

It's spyware hijacking your system. Left to do it's business, spyware can not only slow down your system, but also open it up to more infection, and in some cases cause your computer to completely fail. Call us to set up a spyware removal appointment. We can also setup software on your system to keep spyware off your computer in the future.


Contact Us

If you would like to learn more about our services, or have a specific question related to our services, you may contact us at 773.789.8417 or fill out the customer inquiry form